Every Raccoon Capital piece is printed to order, just for you. Because of that, we can't accept returns or exchanges for change of mind or the wrong size. Every product page has a size guide in inches; when in doubt, measure a favorite piece you own and match it.
Damaged, defective or wrong item? We fix it.
If your order arrives damaged, misprinted, defective, or isn't what you ordered, email hello@raccooncapitalco.com within 30 days of delivery. Include your order number and a clear photo of the problem. We'll send a free replacement or give you a full refund for that item, your choice. You don't need to send it back.
Lost packages
If tracking shows no movement for 7 business days, or shows delivered but you can't find the package, email us. We'll work with the carrier and, if it's confirmed lost, reship your order or refund it. If a package is returned to us because of an incorrect or incomplete address entered at checkout, we'll reship it once you confirm the right address; reshipping may cost extra.
Cancellations
We can cancel an order only before it goes into production. Production usually starts within a few hours, so email us right away if you need to cancel. Once printing has started, the order can't be cancelled.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank, they take 5–10 business days to appear.
Nothing in this policy limits any rights you have under applicable consumer protection law.
Rivet Solutions LLC dba Raccoon Capital · hello@raccooncapitalco.com